Orders & Deliveries

 

Orders:

The products that we sell (excluding Burners) are made by us.

Due to this fact orders can take on average up to 14 working days to process before being sent.

In Holiday times and peak seasons this can sometimes be longer. If your order is urgent please contact us before ordering to save any disappointment.

Deliveries:

Orders are delivered by Royal Mail. We have no control over their times of delivery, unless before ordering a request is made and agreed for a specific service from Royal Mail, we can not specify a time of day

If there is a rare occasion and you do not receive your order please contact us first. Royal mail requests a wait time before filing for compensation and refund claims. Any claims made take up to 28 days in case the order is just delayed.